MEMBER SERVICES REPRESENTATIVE

Company: Planet Fitness
Location: Portland
Posted on: November 10, 2024

Job Description:

Benefits:Flexible scheduleHealth insurancePaid time offTraining & developmentAre you interested in fitness and wellness?Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!Job SummaryResponsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.Reports ToClub Manager and Assistant Club ManagerEssential Duties and ResponsibilitiesCustomer Service/Front Desk ActivitiesGreet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!Answer phones in a friendly manner and assist callers with a variety of questions.Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.Respond to member questions and concerns in a timely and professional manner.Conduct beverage or merchandise purchases on the point of sale system.Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.Adhere to policies and procedures outlined in the employee handbook.Exceed the minimum required daily statistics.Assess and assist in emergency medical situations as per training.Uphold rules and policies in the facility.Provide backup support for any employee who is absent.Uphold integrity and security of sensitive company documents.Lead by example and maintain consistent accountability.Communicate between staff members any changes or information that is pertinent to their positions.Member AccountsUtilize POS system to assist with new membership cards, change of address and billing or payment questions.Check members into fitness classes daily using Datatrak systems.Create new memberships and guest accounts for members.Uphold integrity and security with member documents and sensitive information at all times.Club Cleanliness and MaintenanceKeep the front desk area and lobby clean and orderly.Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.Clean all exercise equipment and tanning beds.Clean restroom and wet area and keep stocked.Complete daily and weekly cleaning responsibilities.Complete walkthroughs of club every 20 minutes.MiscellaneousTrack Key Performance Indicators such as guest counts, cancels, info callsAssist with inventory counts.Uphold the positive, energetic, upbeat culture of Planet Fitness.Be a brand ambassador by leading a judgement free lifestyle.Be aware of all marketing efforts including enrollment rates.Qualifications/SkillsPositive friendly attitudeMust be 18 years of age or olderBasic computer proficiency with an eye for accuracyPunctuality and reliability is a mustExceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectationsPositive leadership and diplomacyProblem solvingRepresent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountabilityPhysical DemandsVisible continuous activity during shiftContinual talking in person or on the phone to members during shiftMust be able to lift up to 50 lbs.Frequent climbing, balancing, kneeling and crouching during shiftFrequent cleaning of equipment and facilitiesEmployees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Keywords: Planet Fitness, Manchester , MEMBER SERVICES REPRESENTATIVE, Sales , Portland, New Hampshire