UNDERWRITING RELATIONSHIP CONSULTANT - DISABILITY INSURANCE - MASSMUTUAL
Company: MassMutual
Location: Cambridge
Posted on: October 9, 2024
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Job Description:
The Opportunity We are looking for a candidate to fill a unique
position in our Disability Insurance New Business & Underwriting
department. The Underwriting Relationship Consultant (URC) is a
dynamic role with primary responsibilities being to respond to
inquiries and informals from field partners on potential applicants
for individual disability insurance, build relationships with new
and existing brokerage general agencies (BGAs) in the third-party
brokerage space, and partner with our Sales & Distribution team as
a liaison with New Business & Underwriting. This role is best
filled by an experienced Underwriter with a desire to support sales
growth by providing tentative underwriting assessments that will
drive formal applications where we are competitive while mitigating
waste in non-competitive situations. The ideal candidate will
possess the ability and desire to build strong relationships with
our field partners and be able to thrive in an environment where
each day is different and unpredictable.The Team We are a diverse
team comprised of Underwriters, Account Managers and Case Managers
supporting the growing Third-Party Brokerage (MMSD) block of
business. We collaborate throughout the day to meet & exceed our
service levels and quality goals all while delivering a
best-in-class customer experience to the brokerage general agencies
that we support. The Impact Relentless focus on building and
maintaining strong partnerships with new and existing brokerage
general agencies (BGAs).Support onboarding new BGA relationships
through education of tools & resources. Demonstrate strong
underwriting acumen by asking pertinent questions and providing
tentative assessments, often in the absence of the full
picture.Ability to work independently; leveraging tools & resources
such as Medical Manual, Underwriting Guide, etc.Maintain a
competitive sales mindset that strives to balance underwriting risk
with ambitious sales goals.Prioritize competing priorities and
balance time effectively.Exhibit a collaborative mindset when
partnering with both internal and external business
partners.Provide technical guidance, information and procedural
advice to a variety of complex, customer service issues.Travel to
firms and conferences as needed to share product awareness, support
training, and build relationships.Ability to communicate difficult
decisions and negotiate with others to reach mutually beneficial
solutions. Display strong communication skills - both written and
verbal - with the customer experience as the focus point of all
interactions. Identify trends around underwriting guidelines
relative to the market; proactively share examples of opportunities
to help drive competitiveness. Possess solid working knowledge of
the Company's products and services to support field
education/training needs.Lead and execute on medium to large scale
projects and initiatives in New Business and Underwriting with
minimal direction.Minimum QualificationsHigh school diploma or
GED5+ years of Disability and/or Life Underwriting experience5+
years of customer service experiencePreferred
QualificationsBachelors degree3+ years underwriting Individual
Disability Insurance applications with a signing authority at/above
$10,000/monthly benefitAbility to run and analyze data to identify
trends and opportunitiesStrong communication skills - both written
and verbalSales mindset with desire to win business in a
competitive landscapeIndependent/critical thinking
skillsWell-versed in customer advocacy such as demonstrating
empathy and managing difficult conversationsAble to excel in a
fast-paced environment with proficiency in multitasking and
navigating multiple systemsWhat to Expect as Part of MassMutual and
the TeamRegular meetings with the Disability Underwriting
teamFocused one-on-one meetings with your managerAccess to
mentorship opportunitiesNetworking opportunities including access
to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran
and disability-focused Business Resource GroupsAccess to learning
content on Degreed and other informational platformsYour ethics and
integrity will be valued by a company with a strong and stable
ethical business with industry leading pay and
benefits#LI-JA1#LI-remoteMassMutual is an Equal Employment
Opportunity employer Minority/Female/Sexual Orientation/Gender
Identity/Individual with Disability/Protected Veteran. We welcome
all persons to apply. Note: Veterans are welcome to apply,
regardless of their discharge status.If you need an accommodation
to complete the application process, please contact us and share
the specifics of the assistance you need.
Keywords: MassMutual, Manchester , UNDERWRITING RELATIONSHIP CONSULTANT - DISABILITY INSURANCE - MASSMUTUAL, Professions , Cambridge, New Hampshire
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