Client Relationship Specialist-401k
Company: Disability Solutions
Location: Manchester
Posted on: October 19, 2024
Job Description:
Together we fight for everyone's opportunity for a better
financial future. We will do this together - with customers,
partners and colleagues. We will fight for others, not against: We
will stand up for and champion everyone's access to opportunities.
The status quo is not good enough ... we believe every individual
and every community deserves access to financial opportunities. We
are determined to support both individuals and communities in
reaching a better financial future. We know that reaching this
future depends on our actions today.Like our Purpose Statement,
Voya believes in being bold and committed to action. We are
committed to a work environment where the differences that we are
born with - and those we acquire throughout our lives - are
understood, valued and intentionally pursued. We believe that our
employees own our culture and have a responsibility to foster an
environment where we all feel comfortable bringing our whole selves
to work. Purposefully bringing our differences together to
positively influence our culture, serve our clients and enrich our
communities is essential to our vision. Are you ready to join a
company with a strong purpose and a winning culture? Start your
Voyage - Apply Now Get to Know the Opportunity: The Client
Relationship Specialist ensures client satisfaction by responding
to inquiries from Multiple Employer Plan (MEP) participants. A MEP
is a retirement savings package in which multiple businesses
participate in a single qualified retirement plan. Please Note:
This position has been designated as a hybrid-office/home role in
Salem, NH . Details of your 3 day in-office schedule will be
finalized with your manager. The Contributions You'll Make:
- Respond to inquiries from MEP participants.
- Acts a primary contact for day to day record-keeping matters
with an emphasis on first-call resolution for items relating to
Plan compliance, systems and processes.
- Respond to inquiries regarding 401(k) technical, product, and
compliance questions by researching and resolving issues.
- Troubleshoot participant issues requiring a full working
knowledge of desktop tools and resources including Voya and ADP
systems and the business processes that support them.
- Analyze compliance test results and Plan documents for
adherence to applicable rules and regulations.
- Instruct clients on options available to correct failed
(nondiscrimination) tests.
- Ensure department adherence to daily schedule to support call
volumes for inbound participant related calls.
- Maintain flexibility to handle increases in daily phone volumes
during peak calling times.
- Track and trend training opportunities to be shared with
management and learning and development.
- Possess thorough understanding of assigned clients'
requirements.
- Ability to work with Plan Administration to resolve an
escalated issue.
- Handle financial escalations through resolution, including
customer contact.
- Customer follow up on escalated or sensitive issues within
established SLA.
- Other duties as assigned.Minimum Knowledge & Experience:
- Bachelor's degree or equivalent experience.
- Organization and Time Management skills.
- Ability to prioritize work.
- Flexibility of shift/hours based on workload.
- Strong verbal and written communication skills.
- Good working knowledge of the company's products and
services.Compensation Pay Disclosure: Voya is committed to pay
that's fair and equitable, which means comparable pay for
comparable roles and responsibilities. The below annual base salary
range reflects the expected hiring range(s) for this position in
the location(s) listed. In addition to base salary, Voya offers
incentive opportunities (i.e., annual cash incentives, sales
incentives, and/or long-term incentives) based on the role to
reward the achievement of annual performance objectives. Please
note that this salary information is solely for candidates hired to
perform work within one of these locations, and refers to the
amount Voya Financial is willing to pay at the time of this
posting. Actual compensation offered may vary from the posted
salary range based upon the candidate's geographic location, work
experience, education, licensure requirements and/or skill level
and will be finalized at the time of offer. Salaries for part-time
roles will be prorated based upon the agreed upon number of hours
to be regularly worked. $53,540 - $66,930 USDBe Well. Stay Well.
Voya provides the resources that can make a difference in your
lives. To us, this means thriving physically, financially, socially
and emotionally. Voya benefits are designed to help you do just
that. That's why we offer an array of plans, programs, tools and
resources with one goal in mind: To help you and your family be
well and stay well.What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching
contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement
plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid
company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar yearLearn more
about Critical Skills At Voya, we have identified the following
critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and
offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and
problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and
execute on our common goals.
- Business Acumen: Appreciation and understanding of the
financial services industry in order to make sound business
decisions.
- Learning Agility: Openness to new ways of thinking and
acquiring new skills to retain a competitive advantage. Learn more
about Equal Employment Opportunity Voya Financial is an
equal-opportunity employer. Voya Financial provides equal
opportunity to qualified individuals regardless of race, color,
sex, national origin, citizenship status, religion, age,
disability, veteran status, creed, marital status, sexual
orientation, gender identity, genetic information, or any other
status protected by state or local law. Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As
part of this commitment, Voya will ensure that persons with
disabilities are provided reasonable accommodations. If reasonable
accommodation is needed to participate in the job application or
interview process, to perform essential job functions, and/or to
receive other benefits and privileges of employment, please
reference .
Keywords: Disability Solutions, Manchester , Client Relationship Specialist-401k, Other , Manchester, New Hampshire
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