Resident District Manager - UMass Lowell
Company: Aramark
Location: Lowell
Posted on: October 4, 2024
Job Description:
Job Description: Reporting to the Regional Vice President (RVP),
the Resident District Manager at UMass Lowell will lead one of the
largest collegiate food and beverage operations in Massachusetts.
UML Dining serves approximately 3 million meals annually and
provides students, faculty and staff with an enormous variety of
choices which include:
- Two residential dining rooms, each with its own unique look,
feel, and menu.
- 11 retail outlets, including Starbucks, Sal's Pizza, Einstein
Bagels, Subway, and grocery/convenience stores.
- UMass Lowell Catering is the on-campus provider for all VIP
events, departments, and student groups.
- 6,000 seat arena, Tsongas Center, hosting concerts, hockey
games, conferences and events.
- Oversite of 50 Warren property, a 365 day a year operation,
inclusive of facilities and food/beverage operations. The
successful candidate will demonstrate the capacity to serve as a
thought leader to keep the overall dining program at the forefront
of trends and best practices and will:
- Possess a track record of progressive leadership skills - both
within areas directly relevant to UML Dining and the broader
institution - and the ability to influence and manage strategic and
organizational change.
- Work in partnership with the client and management team,
providing daily operational oversight and strategic advice and
expertise in all things related to dining.
- Have strong human resource and financial management skills with
full P&L responsibility.
- Have strong culinary skills with a focus on training and
execution.
- Possess an ability to build social capital and develop critical
relationships throughout the University.
- Bring a strong business sense and entrepreneurial skill set to
the position.
- Maintain a competitive outlook, constantly scanning for trends
and evolving preferences that impact campus dining and student
satisfaction.
- Possess an understanding of organizational dynamics with an
ability to build, retain and recruit a diverse and inclusive
management team (28 managers, 20 supervisors, 200 union employees
and nearly 100 student workers) that empowers staff to reach
personal and professional goals through a supportive work
environment.
- Focus on positive employee relations, succession planning and
professional development.
- Demonstrate knowledge of facilities management, including
maintenance/housekeeping services, capital planning and
renovations.
- Demonstrate a high level of personal energy, professional
ethics, and integrity. Primary Responsibilities:
- Manage all facets of the account including retail sales,
finance, human resources, and dining operations with full P&L
accountability.
- Drive retail and catering sales growth and profitability, while
maintaining a hospitality centric program.
- Develop short- and long-term operational strategies in
partnership with client and Aramark senior team members to provide
the leadership necessary for the successful design, development,
and execution of that strategy to achieve measurable outcomes in a
timely, cost-effective manner.
- Create a culture of culinary excellence and customer service
that embraces the diversity of UMass Lowell.
- Lead and manage a highly productive, motivated and driven team
through strong communication, empowerment, reward and coaching
techniques.
- Maintain a close working relationship with partner groups in
functional areas, including Safety & Risk, Health & Wellness,
Sustainability, Dining and Retail Operations, Human Resources,
Finance, Marketing, Supply Chain and Compliance.
- Partner with the business unit leaders and other key
stakeholders to drive chance and implement new business
processes.At Aramark, developing new skills and doing what it takes
to get the job done make a positive impact for our employees and
for our customers. In order to meet our commitments, job duties may
change or new ones may be assigned without formal notice.
Relocation Assistance Available Qualifications: In order to be
prepared for this leadership role, qualified candidates will
possess:
- Proven leadership experience, typically acquired over 5-10
years, including P&L responsibility within the hospitality,
retail, facilities, direct store delivery or food and beverage
industries.
- Demonstrated leadership skills with a broad knowledge of
management practices, business judgment and client/consumer
interaction.
- Confirmed ability to hire, assess, develop and grow
hard-working talent.
- Comfortable reading, understanding, and implementing
contractual requirements, including identifying opportunities
within contract terms and conditions to address operational
issues.
- Established communication and teamwork skills to work with all
levels on the organization from the front line associate through
leadership.
- Proven success in a repeatable business model, including
leading through change and turnaround initiatives.
- Bachelor's degree is generally required to be successful;
advanced degree in business or related field is preferred. About
Aramark Our MissionRooted in service and united by our purpose, we
strive to do great things for each other, our partners, our
communities, and our planet.At Aramark, we believe that every
employee should enjoy equal employment opportunity and be free to
participate in all aspects of the company. We do not discriminate
on the basis of race, color, religion, national origin, age, sex,
gender, pregnancy, disability, sexual orientation, gender identity,
genetic information, military status, protected veteran status or
other characteristics protected by applicable law.About AramarkThe
people of Aramark proudly serve millions of guests every day
through food and facilities in 15 countries around the world.
Rooted in service and united by our purpose, we strive to do great
things for each other, our partners, our communities, and our
planet. We believe a career should develop your talents, fuel your
passions, and empower your professional growth. So, no matter what
you're pursuing - a new challenge, a sense of belonging, or just a
great place to work - our focus is helping you reach your full
potential. Learn more about working here at or connect with us on
Facebook , Instagram and Twitter .
Keywords: Aramark, Manchester , Resident District Manager - UMass Lowell, Hospitality & Tourism , Lowell, New Hampshire
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