Customer Service Representative

Company: Michaels
Location: Portland
Posted on: October 3, 2024

Job Description:

Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Retail Customer Service Team Member. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.Key Responsibilities

• Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
• Help customers locate products, answer questions, and provide solutions to meet their needs
• Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods
• Engage customers on our Rewards program and Private Label Credit Cards, promoting enrollment and educating customers on the benefits
• Participate in visual merchandising, including maintaining store recovery standards and ensuring a well-merchandised store
• Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Perform other duties as assigned, including truck unloading, stocking, and planogram (POGs) processesRequirements
  • High school diploma or equivalent required
  • Previous retail or customer service experience preferred
  • Ability to work a flexible schedule, including nights, weekends, and early mornings
  • Ability to lift up to 50 pounds and stand for long periods of timeWhat We OfferAs a Seasonal Retail Customer Service Team Member, you will have the opportunity to work in a fast-paced and dynamic environment, providing exceptional customer service and helping customers achieve their creative goals. We offer a competitive hourly rate, opportunities for advancement, and a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.Michaels is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Keywords: Michaels, Manchester , Customer Service Representative, Hospitality & Tourism , Portland, New Hampshire